Cancellation Policy

We process orders quickly to ensure your clothing arrives as fast as possible. Because of this, our cancellation window is strictly time-sensitive. By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Window

  • Before Shipment: You may cancel your order for a full refund within 2 hours of placement, or at any time before the order status changes to “Shipped” / “Dispatched” (whichever comes first).

  • After Shipment: Once an order has been handed over to our courier partner and a tracking number/official timestamp is generated, the order cannot be cancelled.

📦 If your order has already shipped: Please allow the delivery to arrive and then initiate a return through our online return portal within our strict 24-hour delivery window (subject to our Return Policy conditions, including the mandatory unboxing video).

2. How to Request a Cancellation

To cancel your order, please contact our support team immediately. Because time is critical, we recommend reaching out via WhatsApp for the fastest processing:

  • Email: support@threadbite.com

  • Please include your Order Number and the word “CANCELLATION” in your message or email subject line.

3. Refunds for Cancelled Orders

  • If your cancellation request is received within the eligible window (before shipment), a full refund will be issued immediately.

  • Processing Time: The refund will be processed automatically back to your original method of payment via Stripe. Please allow 5 to 10 business days for the credit to reflect in your bank account, depending on your card issuer’s processing times.

4. Cancellations by Us

We reserve the right to cancel an order at our discretion under specific circumstances, including but not limited to:

  • The item unexpectedly becomes out of stock or fails our pre-shipment quality check.

  • Undeliverable shipping address or incorrect contact information provided.

  • Flagged transactions by our payment gateway (Stripe) due to suspected fraud.

If we cancel your order, you will be notified immediately via email, and a full refund will be issued back to your original payment method.

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