⚠️ Strict Damage-Only Return Policy

We do not accept returns or exchanges for changes of mind, incorrect sizing, or style preferences. Returns are exclusively accepted for items that arrive damaged, defective, or incorrect, subject to the strict verification rules below.

1. The 24-Hour Reporting Window: Any damage or defect must be reported through our online portal/email within strictly 24 hours of the courier’s official delivery timestamp. After 24 hours, the portal locks, and we cannot accept any damage claims.

2. Mandatory Opening Video: You must upload a clear, unedited video of the package being opened for the first time. The video must clearly show the courier label, the sealed bag/box being cut open, and the defect on the garment. Claims submitted without a valid unboxing video will be automatically rejected.

3. Return Shipping Fee: Once your video evidence is verified and approved, a courier will collect the item. A flat fee of 10 AED will be deducted from your final refund to cover the reverse logistics charge.

📌 Eligibility Criteria for Returns

         To be eligible for a return, please ensure that:

• The item is unworn, unwashed, unaltered, and undamaged.

• The item must be in its original packaging with all original tags, labels, and protective seals intact.

• You have the receipt, invoice, or proof of purchase.

Non-Returnable Items: For hygiene and customization reasons, certain items such as custom-tailored outfits, altered clothing, and innerwear/clearance items cannot be returned.