Refund Policy

Threadbite Refund Policy

Thank you for shopping at Threadbite. Because we enforce a strict Damage-Only Return Policy to maintain hygiene and fabric quality, refunds are processed exclusively under the guidelines below.

đź“Ś Eligibility Criteria

To qualify for a refund, your claim must meet all three conditions:

  • Time: Submitted via our portal within 24 hours of delivery.

  • Proof: Includes a clear, unedited unboxing video showing the package being opened for the first time and the defect.

  • Condition: The garment must be completely unworn, unwashed, and have all original Threadbite tags attached.

Note: Any item showing signs of wear or reported after the 24-hour window is strictly ineligible for a refund.

đź’° 10 AED Flat Fee Deduction

All approved refunds are subject to a fixed 10 AED reverse courier fee. This amount is automatically deducted from your final payout to cover the cost of the doorstep collection.

đź•’ Payout Methods & Timelines

Once our warehouse team receives and approves the damaged item, your refund (minus the 10 AED fee) is issued based on your payment method:

  • Credit/Debit Card & Apple Pay: Refunded directly to your bank card. It takes 5 to 10 business days to reflect in your account, depending on your UAE bank.

  • Cash on Delivery (COD): Issued as a Threadbite Store Credit Voucher via email within 72 hours. Valid for 6 months.

  • Buy Now, Pay Later (Tabby/Tamara): Your remaining installment balance will be automatically adjusted by the provider within 3 to 5 business days.

⚠️ Notice: Original checkout shipping charges and Cash on Delivery (COD) service fees are collected by third-party couriers and are entirely non-refundable.

✉️ Contact Us

For updates on an approved refund request, email our billing team at support@threadbite.com with your Order ID.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@threadbite.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

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